Shopping for lingerie and intimate products should feel easy, comfortable, and private. Below you’ll find answers to some of the most common questions about shopping at Lustfl.com.
Don’t see what you’re looking for? Contact us or email support@lustfl.com and we’ll be happy to help.
Orders & Payments
Do I need to be 18 or older to shop at Lustfl.com?
Yes. Lustfl.com offers lingerie, intimate apparel, and other products intended for adults. You must be at least 18 years old or meet the applicable age-of-majority requirements for the products you purchase in your jurisdiction.
Do I need an account to place an order?
No. Guest checkout is available, so you can complete a purchase without creating an account. Creating an account can make it easier to review orders and manage your information for future purchases.
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available options may include major credit or debit cards and supported express-payment services such as PayPal or Amazon Pay.
Available payment methods may vary depending on your device, order, or payment provider.
What will appear on my payment statement?
Transaction descriptions may vary depending on the payment method and payment provider used at checkout. Because statement descriptors are controlled in part by payment processors and financial institutions, we cannot guarantee the exact wording that will appear on every customer’s statement.
Can I change or cancel an order after placing it?
Contact us as soon as possible at support@lustfl.com. We will make reasonable efforts to accommodate a change or cancellation before the order enters fulfillment.
Because orders may begin processing quickly, changes or cancellations cannot be guaranteed. Once an order has shipped, it generally cannot be canceled.
Shipping & Delivery
Do you offer free shipping?
Yes. Free standard shipping is available when the final qualifying order amount due is $50 or more.
The $50 minimum is determined after applicable discounts and promotional codes have been applied. If a discount reduces the qualifying order amount below $50, the order will no longer qualify for free shipping.
Is the packaging discreet?
Yes. Orders are shipped in plain, discreet packaging designed not to reveal the nature of the contents.
Packaging, shipping labels, and return-address information may vary depending on the product, fulfillment provider, and shipping carrier.
How long will my order take to arrive?
We make reasonable efforts to process orders promptly. Available shipping methods and estimated delivery information are provided when available during checkout or after shipment.
Delivery times are estimates rather than guarantees. Carrier operations, weather, holidays, order volume, address issues, and other circumstances may affect delivery.
Do you ship internationally?
No. Lustfl.com currently ships only to eligible addresses within the continental United States.
How do I track my order?
When tracking is available, you’ll receive a tracking number or link after your order ships. Please allow time for the carrier to receive and scan the package, as tracking information may not update immediately.
What if my package says delivered but I can’t find it?
Check around the delivery location, with other members of your household, neighbors, building management, or mailroom personnel where appropriate. You should also review the carrier’s tracking information.
If you still cannot locate the package, contact us at support@lustfl.com and we’ll make reasonable efforts to assist using the available shipping information.
For complete details, see our Shipping Policy.
Returns & Refunds
Can I return lingerie or intimate apparel?
Because many of our products are intimate apparel or personal-use items, certain return restrictions apply for hygiene and safety reasons.
Items that have been opened, worn, used, washed, or otherwise made ineligible for resale may not be returnable. Eligible merchandise generally must be unworn, unused, unwashed, in its original condition, and have applicable tags and packaging intact.
What if my order arrives damaged, defective, incorrect, or incomplete?
Please contact us within 7 business days of delivery. Depending on the circumstances and product availability, we may provide a replacement, refund, or another appropriate resolution.
How do I request a return or refund?
Email support@lustfl.com with your order number, the item involved, and a brief description of the problem. If an item arrived damaged, defective, or incorrect, photographs may help us evaluate the issue.
Please contact us before sending merchandise back so we can provide the appropriate instructions.
How long does a refund take?
We make reasonable efforts to initiate approved refunds promptly. After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the credit to your account.
For complete eligibility requirements and exclusions, see our Return & Refund Policy.
Privacy & Security
How do you protect my information?
We use reasonable administrative and technical safeguards intended to protect personal information, including SSL encryption for information transmitted through the Site and appropriate restrictions on access to customer information.
Payment transactions are processed through third-party payment providers using their own security systems and procedures.
Do you sell my personal information?
We do not sell your personal information for money.
We may provide information to service providers when reasonably necessary to process payments, fulfill and ship orders, operate the website, provide customer service, maintain security, and perform other business functions.
For complete information, please review our Privacy Policy.
Products & Sizing
Are your products true to size?
Sizing can vary between manufacturers, styles, fabrics, and individual products. When sizing information or a size chart is available, we recommend reviewing it before ordering rather than relying only on your usual size.
Do you offer plus-size lingerie?
Yes. We carry a selection of plus-size lingerie and intimate apparel in a variety of styles. Visit our Plus Size Lingerie collection to explore currently available products.
How can I learn more about lingerie sizing and styles?
Visit our Lingerie Guides for practical information about fit, sizing, fabrics, bodysuits, teddies, stockings, styling, and choosing lingerie for different body types.
What materials are used in your products?
Materials vary by product and manufacturer and may include lace, mesh, satin-like fabrics, nylon, polyester, elastane or spandex blends, and other materials.
Please review the individual product information when available, particularly if you have a known sensitivity or allergy to a particular material.
How should I care for lingerie?
Always follow the care instructions provided with the individual product when available.
Many delicate lingerie items benefit from gentle hand washing in cool water and air drying, but care requirements vary by fabric and manufacturer. Avoid assuming that every item can be washed or dried the same way.
Gift Cards & Promotions
Do you sell gift cards?
Yes. Lustfl.com offers Gift Cards that can be used toward eligible purchases on the Site.
Gift cards are generally not redeemable for cash except where required by law.
Do you offer discounts?
Yes. We may offer coupon codes, sales, or other promotions from time to time. Promotional terms, eligible products, minimum purchases, and expiration dates may vary by offer.
Unless otherwise stated, promotions cannot be combined.
Still Have a Question?
We’re happy to help with questions about an order, product, sizing, shipping, or shopping at Lustfl.com.
Email: support@lustfl.com
Contact: Contact Us
Shop confidently. Ask questions. Find what feels right for you.
At Lustfl.com, privacy, discretion, and confidence are part of the experience — from browsing through delivery.