Last Updated: September 14, 2026
At Lustfl.com, we want your order to arrive safely, promptly, and discreetly. This Shipping Policy explains where we ship, available shipping options, processing and delivery expectations, tracking, and what to do if there is a problem with your delivery.
Free standard shipping is available on eligible U.S. orders of $50 or more.
1. Discreet Packaging
We understand that privacy is especially important when purchasing lingerie and intimate products.
Orders are shipped in plain, discreet packaging designed not to reveal the nature of the contents. Packaging may vary depending on the product, fulfillment location, and shipping carrier.
Shipping labels and return-address information may vary depending on the fulfillment provider or carrier used for your order.
2. Where We Ship
We currently ship to eligible addresses within the continental United States.
At this time, we do not offer international shipping.
Certain products or destinations may be subject to shipping restrictions because of carrier limitations, fulfillment requirements, or applicable laws. If we are unable to fulfill an order to the address provided, we will contact you and, when appropriate, cancel the affected order and issue a refund.
3. Free Shipping
Free standard shipping is available when the final qualifying order amount due is $50 or more.
The $50 minimum is determined after applicable discounts and promotional codes have been applied. If a coupon or other discount reduces the qualifying order amount below $50, the order will no longer qualify for free shipping.
Free shipping applies to the standard shipping method. Expedited or other premium shipping services, when available, may require an additional charge.
4. Order Processing
We make reasonable efforts to process orders promptly. Many orders may begin processing within one business day, but processing times are not guaranteed.
Orders placed on weekends, holidays, during promotional periods, or during unusually high order volume may require additional processing time.
Some products may also require additional processing depending on inventory location or fulfillment arrangements.
Once tracking information becomes available, you may receive a shipping confirmation email containing the tracking number or other delivery information.
5. Shipping Methods and Delivery Estimates
Available shipping methods and charges, when applicable, are displayed during checkout based on the order and delivery address.
Standard shipping is available for eligible orders. Faster shipping methods may be offered for certain products or destinations when supported by our fulfillment and shipping providers.
Any processing or delivery timeframe displayed on the Site or provided in an order notification is an estimate, not a guaranteed delivery date.
Delivery may be affected by carrier operations, weather, holidays, service disruptions, high shipping volume, address issues, or other circumstances outside our reasonable control.
6. Order Tracking
When tracking is available, a tracking number or tracking link may be provided by email after your order ships.
Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping notification is generated.
If you have received a shipping confirmation but tracking does not update after a reasonable period, please contact us at support@lustfl.com.
7. Correct Shipping Information
Please carefully review your shipping address before submitting an order.
Customers are responsible for providing a complete and accurate delivery address. An incorrect or incomplete address may cause delays, returned packages, or additional shipping charges.
If you discover an address error after placing your order, contact us as soon as possible at support@lustfl.com.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
8. Delayed or Missing Packages
If your package appears to be delayed, please first review the carrier’s tracking information for the latest available status.
Carrier delays can occur and do not necessarily mean that a package has been lost.
If tracking has stopped updating for an extended period or you believe your package may be missing, contact us. We will make reasonable efforts to assist you in reviewing the shipment and, where appropriate, work with the carrier or fulfillment provider.
9. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend:
- Checking around the delivery location, including porches, side doors, mail areas, and other secure locations
- Checking with other members of your household
- Checking with neighbors, building management, or mailroom personnel where appropriate
- Reviewing the carrier’s tracking information and delivery details
- Contacting the carrier if the package still cannot be located
You may also contact us at support@lustfl.com, and we will make reasonable efforts to assist with the available shipment information.
10. Damaged Shipments
If an order arrives with visible shipping damage or a product is damaged during delivery, please contact us promptly.
Include your order information and, when possible, photographs of the damaged product and packaging. This information can help us evaluate the issue and determine the appropriate next step.
For additional information regarding damaged, defective, or incorrect merchandise, please review our Return & Refund Policy.
11. Returned or Undeliverable Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If an order is returned to the sender, please contact us. Depending on the circumstances, we may be able to arrange reshipment or process an appropriate refund in accordance with our policies.
Additional shipping charges may apply to reship an order when the original delivery information supplied by the customer was incorrect or incomplete, where permitted by law.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@lustfl.com.
We will make reasonable efforts to accommodate requests received before an order enters fulfillment. However, because orders may begin processing quickly, we cannot guarantee that an order can be changed or canceled after it has been submitted.
Once an order has shipped, it generally cannot be canceled. Any eligible return after delivery will be handled according to our Return & Refund Policy.
13. International Shipping
Lustfl.com currently does not ship internationally.
If international shipping becomes available in the future, this policy will be updated with the applicable destinations, costs, customs information, and other requirements.
14. Contact Us
If you have questions about shipping, tracking, or an existing order, please contact us:
Lustfl.com
Email: support@lustfl.com
Website: Contact Us
Discretion is part of the service. We make reasonable efforts to ensure that every Lustfl.com order is handled carefully, packaged discreetly, and delivered through reliable shipping services.