Last Updated: September 14, 2026
At Lustfl.com, we want you to feel confident about every purchase. Because many of the products we sell are intimate apparel or personal-use items, certain products are subject to return restrictions for hygiene and safety reasons.
Please review this Return & Refund Policy before completing your purchase.
1. Return Eligibility
Unless otherwise stated below, an eligible item must:
- Be unworn, unused, and unwashed
- Be in its original condition
- Have all original tags attached
- Remain in its original packaging where applicable
- Be reported to us within 7 business days of delivery
We reserve the right to decline a return when an item does not meet the applicable return requirements, subject to rights that cannot be limited under applicable law.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once they have been opened, worn, used, washed, or removed from sealed or protective packaging where applicable.
These products may include:
- Lingerie, underwear, and intimate apparel
- Hosiery, stockings, bodystockings, and similar bodywear
- Adult toys and personal-use novelty products
- Lubricants, creams, and personal-care products
- Other products that cannot reasonably be resold for hygiene or safety reasons after opening or use
Sale or clearance items may be final sale when identified as such on the product page or at the time of purchase.
These restrictions do not prevent you from contacting us about an item that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
3. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If an item arrives damaged or defective, you receive an item different from what you ordered, or your shipment is missing an item, contact us within 7 business days of delivery.
Depending on the circumstances and product availability, we may offer an appropriate remedy such as:
- A replacement
- A refund
- A refund for the affected portion of the order
- Another reasonable resolution agreed upon with you
We may request photographs of the product, packaging, shipping label, or other information reasonably necessary to evaluate the problem.
4. How to Request a Return or Refund
Before sending an item back, please contact us at support@lustfl.com.
Please include:
- Your order number
- The item involved
- A brief description of the issue or reason for the request
- Photographs when the item is damaged, defective, incorrect, or otherwise requires visual verification
We will review your request and provide instructions if a return is required.
Please do not send merchandise back without first contacting us. Returning an item without the appropriate instructions may delay our ability to identify and process the return.
5. Return Shipping
If a return is required because we sent an incorrect item or because an item arrived damaged or defective, we will provide instructions regarding return shipping where applicable.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
Original shipping charges are generally non-refundable unless the refund results from an error for which we are responsible or applicable law requires otherwise.
6. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
If merchandise must be returned, the refund may be processed after we receive and inspect the eligible returned item.
We will make reasonable efforts to initiate approved refunds promptly. After a refund is issued, additional time may be required for your bank, card issuer, PayPal, or other payment provider to post the credit to your account.
The time required for a refund to appear is controlled in part by the payment provider and financial institution and therefore cannot be guaranteed by Lustfl.com.
7. Exchanges
We generally do not offer direct exchanges.
If an eligible item is returned and you would like a different size, color, or style, you may place a new order for the desired product.
If we sent the wrong item or an item arrived damaged or defective, we may provide a replacement when appropriate and when inventory is available.
8. Size and Fit
Please review available sizing information before ordering. Sizing and fit can vary between manufacturers, styles, fabrics, and products.
Choosing an incorrect size does not override the hygiene restrictions described in this policy. An intimate item that has been worn, used, washed, or otherwise made ineligible for return cannot generally be returned solely because it does not fit as expected.
If you have a sizing question before ordering, please contact us and we will be happy to provide available product information.
9. Gift Cards
Gift cards are generally non-refundable and are not redeemable for cash except where required by applicable law.
If you experience a technical problem with a Lustfl.com gift card, please contact us so that we can investigate the issue.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@lustfl.com.
We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment. Because orders may begin processing quickly, we cannot guarantee that an order can be canceled or changed after it has been submitted.
Once an order has shipped, it cannot generally be canceled. Any return after delivery will be subject to this Return & Refund Policy.
11. Discreet Handling
We understand the importance of privacy when dealing with intimate purchases.
Return and customer-service requests are handled with discretion. When a physical return is required, packaging and return-shipping instructions will be provided as appropriate for the particular order.
Please note that shipping labels, payment descriptions, and other information generated by carriers, fulfillment providers, or payment processors may vary.
12. Consumer Rights
Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot legally be excluded or limited under applicable law.
If applicable law provides you with additional rights concerning defective, damaged, incorrectly supplied, or other merchandise, those rights will continue to apply.
13. Contact Us
If you have questions about a return, refund, damaged item, or an existing order, please contact us:
Lustfl.com
Email: support@lustfl.com
Website: Contact Us
Your privacy and confidence matter to us. We aim to handle eligible returns and order problems fairly, promptly, and discreetly.