Last Updated: September 14, 2026
Welcome to Lustfl.com (“Lustfl,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of lustfl.com (the “Site”), including purchases made through the Site.
By accessing, browsing, or using the Site, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.
1. Eligibility and Age Requirement
The Site offers lingerie, intimate apparel, and other products intended for adults. By using the Site or placing an order, you represent that you are at least 18 years old or have reached the age of majority required to purchase the applicable products in your jurisdiction.
You are responsible for ensuring that your use of the Site and purchase or use of products complies with applicable laws where you live.
We reserve the right to refuse or cancel an order when reasonably necessary to comply with applicable law, prevent fraud, or protect the Site and our customers.
2. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, colors, sizes, specifications, availability, and other information. However, differences in computer and mobile displays, manufacturer information, photography, packaging changes, and other factors may cause the actual appearance of a product to vary from what is displayed on the Site.
Product availability is not guaranteed. We may modify, discontinue, or limit the availability of a product at any time.
Unless specifically stated otherwise, products sold through the Site are intended for lawful personal use. Apparel and accessories are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Please follow applicable manufacturer instructions, warnings, sizing information, and care instructions.
3. Pricing and Order Acceptance
Prices displayed on the Site are stated in U.S. dollars unless otherwise indicated. Prices, promotions, product availability, and other information may change without notice.
We make reasonable efforts to ensure pricing and product information is accurate. If we discover a material pricing, description, availability, or other error after an order is submitted, we may contact you for instructions or cancel the affected item or order and issue any appropriate refund.
Submitting an order does not necessarily mean that we have accepted it. We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions, or violation of these Terms.
If we cancel an order after payment has been collected, the applicable amount will be refunded through the appropriate payment method.
4. Payments
Payment is required using one of the payment methods made available during checkout. Payment processing may be provided by third-party payment providers, and use of those services may also be subject to their terms and privacy practices.
You represent that you are authorized to use the payment method submitted with your order and that the billing and other information you provide is accurate.
The description of a transaction appearing on your bank, credit-card, or payment account statement may vary depending on the payment method or payment provider used.
5. Shipping and Delivery
We make reasonable efforts to ship orders promptly and provide estimated shipping information when available. Delivery dates and transit times are estimates and are not guaranteed.
Shipping may be affected by carrier delays, weather, holidays, incorrect or incomplete addresses, service disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
For additional information, please review our Shipping Policy.
6. Discreet Packaging
We understand the importance of privacy when purchasing intimate products.
Orders are shipped in plain, discreet packaging designed not to reveal the nature of the contents. Packaging may vary depending on the product, fulfillment method, shipping carrier, or other operational requirements.
7. Returns, Refunds, and Exchanges
Because many of the products sold through Lustfl.com are intimate apparel or personal-use items, return eligibility may be restricted for hygiene and safety reasons.
Opened, worn, used, altered, damaged-after-delivery, or otherwise ineligible intimate products may not be returnable except where required by applicable law.
If an item arrives damaged, defective, or materially different from what you ordered, please contact us promptly so that we can review the issue.
Return requests should be submitted within the period specified in our current Return & Refund Policy. Eligibility, procedures, exceptions, and applicable time limits are described in that policy.
Please review our Return & Refund Policy before requesting a return.
8. Gift Cards
Gift cards purchased through Lustfl.com may be used for eligible purchases on the Site in accordance with the terms presented at the time of purchase or redemption.
Gift cards are not redeemable for cash except where required by law. Gift cards should be treated like cash, and customers are responsible for protecting gift-card numbers and other redemption information from unauthorized use.
We reserve the right to investigate, suspend, or refuse gift-card transactions that we reasonably believe involve fraud, abuse, or unauthorized activity, subject to applicable law.
9. Promotions, Coupons, and Discounts
We may offer promotional prices, coupon codes, discounts, or other special offers from time to time.
Unless otherwise stated, promotions:
- Are available only during the stated promotional period
- May be limited to eligible products or customers
- May not be combined with other offers
- Have no cash value
- May be subject to minimum-purchase or other requirements
We reserve the right to modify or discontinue promotions where permitted by law and to reject promotional use involving fraud, abuse, or manipulation.
10. Customer Accounts
You may have the option to create an account on the Site. You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
Please notify us promptly if you believe your account or login information has been compromised.
We may suspend or restrict an account when reasonably necessary to protect the customer, prevent fraud or abuse, maintain Site security, or enforce these Terms.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy.
The Site may also use cookies and similar technologies for shopping-cart functionality, security, analytics, preferences, and other purposes as described in our applicable privacy and cookie disclosures.
12. Intellectual Property
The Site and its content, including trademarks, logos, text, graphics, photographs, product descriptions, page designs, and other materials, may be owned by Lustfl.com, manufacturers, suppliers, licensors, or other rights holders and are protected by applicable intellectual-property laws.
You may use the Site for your personal, noncommercial shopping purposes. You may not reproduce, republish, distribute, modify, sell, exploit, or use Site content for commercial purposes without permission from the applicable rights holder.
13. Acceptable Use
You agree not to misuse the Site. Prohibited activities include attempting to:
- Gain unauthorized access to the Site, customer accounts, or related systems
- Introduce malicious software or interfere with Site operation
- Use automated systems to abuse purchasing, promotional, or account functions
- Commit fraud or impersonate another person
- Use the Site in violation of applicable law
- Infringe the rights of Lustfl.com or another person or entity
We may restrict access when reasonably necessary to address suspected misuse or security concerns.
14. Third-Party Services and Links
The Site may contain links to or integrations with websites and services operated by third parties, including payment, shipping, social-media, or other service providers.
We do not control third-party websites or services and are not responsible for their content, availability, security, terms, or privacy practices. Your use of third-party services may be governed by separate terms and policies.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its content are provided on an “as available” basis. We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.
Products may also be subject to warranties, instructions, or limitations provided by their manufacturers or suppliers.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Lustfl.com will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your use of the Site or products purchased through it.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
You are responsible for using products according to applicable instructions, warnings, care information, and applicable law.
17. Electronic Communications
When you place an order, create an account, contact us electronically, or otherwise use the Site, you consent to receive communications necessary to provide the requested services, such as order confirmations, payment information, shipping notices, customer-service messages, account notifications, and security communications.
Marketing communications, where offered, are subject to applicable consent and unsubscribe requirements.
18. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law principles, except to the extent applicable federal law or another law that cannot legally be waived or displaced applies.
Any dispute concerning these Terms or the Site will be handled in an appropriate court having jurisdiction, subject to any rights or remedies available under applicable law.
19. Changes to These Terms
We may revise these Terms periodically to reflect changes to the Site, our business practices, services, or applicable legal requirements.
The current version will be posted on this page with an updated “Last Updated” date. Changes apply prospectively from the effective date unless otherwise required by law.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
21. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Lustfl.com
Email: support@lustfl.com
Website: Contact Us
Privacy, confidence, and discretion are important to us. Our goal is to provide a secure, straightforward, and comfortable shopping experience from browsing through delivery.